MCU Call24

MCU Call24 is our telephone banking service that allows you to conduct transactions by touchtone 24 hours a day. To access your account(s) using telephone banking, follow these steps:

1. Call MCU Call24 at (573) 443-5880 (Columbia) or (573) 635-9853 (Jefferson City) or toll-free at (800) 443-5880 (outside of Columbia/Jefferson City);
2. Use your base account number without any suffix; (For example, if your account number is 12345-00, then use 12345.)
3. Use your personal identification number (PIN); and
4. Check your current MCU statement for the suffix that applies to your account.

Remember, you are limited by Federal Regulations to six (6) withdrawals/debits in one calendar month from any Savings or Money Market account. Any other applicable fees or restrictions are listed in the "Terms and Conditions of Your Accounts" disclosure.

All options are available by pressing the corresponding key on your phone keypad.

Account Information ( press 1 )

Transactions( press 1 )

Transfer funds ( press 1 )

Withdrawal by check ( press 2 )

Inquiries ( press 2 )

Balances on all accounts ( press 1 )

Balances on a specific account ( press 2 )

Checking or Money Market ( press 1 )

Recent transactions ( press 1 )

Debit card transactions ( press 2 )

Specific transactions ( press 3 )

Debit card transactions ( press 1 )

Withdrawals ( press 2 )

Deposits ( press 3 )

ATM ( press 4 )

Specific check (# or amount) ( press 5 )

Dividends ( press 4 )

Balance ( press 5 )

Savings ( press 2 )

Recent transactions ( press 1 )

Specific transactions ( press 2 )

Withdrawals ( press 1 )

Deposits ( press 2 )

ATM ( press 3 )

Dividends ( press 3 )

Balance ( press 4 )

Loan ( press 3 )

Recent transactions ( press 1 )

Last payment date/amount ( press 2 )

Next payment date/amount ( press 3 )

Payoff amount ( press 4 )

Balance/available credit ( press 5 )

CD/IRA ( press 4 )

Mortgage loan ( press 5 )

Change Call24 PIN ( press 3 )

Change Base Account Number ( press 4 )

Open account/apply for loan ( press 2 )

Activate card/report card lost or stolen ( press 4 )

For all menus, press:

9 = repeat menu

* = previous menu

0 = speak to a call center representative.

When you’ve completed your call, you may simply hang up to exit MCU Call24.

Downloadable PDF to use as a Call24 reference guide.